Managing Your Account

Your Petfolio account settings let you personalize your experience and keep your information up to date. This guide covers everything you need to know about managing your account.

Accessing Account Settings

To access your account settings:

1. Click your profile icon in the top navigation
2. Select Profile from the dropdown
3. You'll see all your account options

Updating Your Profile

Personal Information

You can update:

• Display name - How you appear in the app
• Profile photo - Upload a new avatar
• Phone number - For emergency card contact info

To make changes:

1. Go to Profile
2. Click Edit Profile
3. Update your information
4. Click Save Changes

Preferences

Customize your Petfolio experience:

• Weight unit - Choose between pounds (lbs) or kilograms (kg)
• Theme - Light mode, dark mode, or system default
• Notifications - Control what alerts you receive

Changing Your Password

If you signed up with email:

1. Go to Profile > Security
2. Click Change Password
3. Enter your current password
4. Enter your new password twice
5. Click Update Password

Password Requirements

• At least 8 characters
• Mix of letters and numbers recommended
• Don't reuse passwords from other sites

Forgot Your Password?

If you can't log in:

1. Go to the login page
2. Click Forgot Password
3. Enter your email address
4. Check your email for a reset link
5. Create a new password

Managing Notifications

Control how Petfolio communicates with you:

Push Notifications

• Medication reminders - Get alerts when medications are due
• Sitter updates - Know when your sitter logs activities
• Weekly summaries - Receive a recap of your pet's week

Email Notifications

• Account updates - Security and account changes
• Product news - New features and improvements
• Tips and guides - Pet care advice (optional)

To manage notifications:

1. Go to Profile > Notifications
2. Toggle each notification type on or off
3. Changes save automatically

Theme Settings

Switch between light and dark modes:

1. Click the theme toggle in the navigation
2. Or go to Profile > Appearance
3. Choose:
   • Light - Bright, daytime friendly
   • Dark - Easy on the eyes at night
   • System - Match your device setting

Account Security

Two-Factor Authentication

Coming soon! We're working on adding 2FA for extra security.

Active Sessions

View and manage where you're logged in:

1. Go to Profile > Security
2. See all active sessions
3. Click Log Out on any session you don't recognize

Suspicious Activity

If you notice anything unusual:

1. Change your password immediately
2. Log out of all other sessions
3. Contact support@petfolio.io

Subscription Management

Viewing Your Plan

To see your current subscription:

1. Go to Profile > Subscription
2. View your plan details
3. See billing history

Upgrading Your Plan

To unlock more features:

1. Go to Profile > Subscription
2. Click Upgrade
3. Choose your new plan
4. Complete payment

Canceling Your Subscription

If you need to cancel:

1. Go to Profile > Subscription
2. Click Manage Subscription
3. Select Cancel
4. Your access continues until the billing period ends

Note: Canceling doesn't delete your data. You can resubscribe anytime and your pets will still be there.

Deleting Your Account

If you want to permanently delete your account:

1. Go to Profile > Account
2. Scroll to Danger Zone
3. Click Delete Account
4. Read the warning carefully
5. Type "DELETE" to confirm
6. Click Permanently Delete

Warning: Account deletion is permanent and cannot be undone. All your pet profiles, photos, and data will be erased.

What Gets Deleted

• Your user profile
• All pet profiles
• All photos and memories
• Health records and milestones
• Share links become invalid

Before Deleting

Consider:

• Exporting your data first
• Downloading your photos
• Saving important health records

Data Export

Download all your Petfolio data:

1. Go to Profile > Data
2. Click Export My Data
3. Choose format (PDF or JSON)
4. Download when ready

This includes:

• Pet profiles
• Health records
• Milestones
• Activity logs

Troubleshooting

Can't log in?

• Check your email/password
• Try the forgot password flow
• Make sure caps lock is off
• Clear your browser cache

Settings won't save?

• Check your internet connection
• Try refreshing the page
• Log out and back in
• Contact support if it persists

Need Help?

Our support team is here for you:

• Email: support@petfolio.io
• Response time: Usually within 24 hours
• Include your account email in your message