Uploading Photos

Photos capture precious moments with your pet. Petfolio makes it easy to upload, organize, and share your favorite memories.

Accessing the Gallery

To upload photos:

1. Go to your pet's profile
2. Click Gallery or Memories in the navigation
3. You'll see all existing photos and the upload option

Uploading Photos

Single Photo Upload

1. Click the Upload or Add Photos button
2. Select a photo from your device
3. The photo uploads and appears in the gallery

Multiple Photos at Once

1. Click Upload
2. Select multiple photos (hold Ctrl/Cmd while clicking)
3. All selected photos upload together
4. A progress indicator shows upload status

Supported Formats

Petfolio accepts common image formats:

• JPEG/JPG - Best for photographs
• PNG - Good for images with transparency
• WebP - Modern format with good compression
• HEIC - iPhone photos (automatically converted)

File Size Limits

• Maximum file size: 10 MB per photo
• Recommended: Under 5 MB for faster uploads

If a photo is too large, try:

Photo Storage Limits

Each pet has a photo limit based on your plan:

When you reach your limit, you'll need to delete some photos or upgrade your plan to add more.

What Counts Toward the Limit

• Photos you upload directly
• Photos taken by sitters during visits (these are automatically saved to memories)
• Profile photos (also saved to memories)

Managing Your Photos

To stay within limits:

• Reducing the resolution in your photo editor
• Using your phone's share feature which often compresses images
• Exporting as JPEG instead of PNG

Adding Captions

Add context to your photos with captions:

1. Upload or click on a photo
2. Find the Caption field
3. Enter a description (e.g., "First day home" or "Beach trip 2024")
4. Click Save or the caption auto-saves

Captions appear when viewing photos in the lightbox and on shared profiles.

Setting Photo Dates

Photos include the date they were taken (if available in the file metadata). You can also set dates manually:

1. Click on a photo to open it
2. Look for the Date field
3. Select or enter the correct date
4. Save your changes

Accurate dates help organize your gallery chronologically.

Uploading from Different Devices

From Your Phone

1. Open Petfolio in your mobile browser
2. Navigate to your pet's gallery
3. Tap Upload
4. Choose from your camera roll or take a new photo

From Your Computer

1. Open Petfolio in your desktop browser
2. Go to your pet's gallery
3. Click Upload
4. Select files from your computer
5. Drag and drop is also supported in most browsers

Tips for Great Pet Photos

• Good lighting - Natural light works best
• Eye level - Get down to your pet's level for engaging shots
• Action shots - Capture personality with movement
• Focus on the face - Clear facial photos are most recognizable
• Variety - Mix close-ups, action shots, and portraits

Troubleshooting

Photo won't upload

• Check your internet connection
• Verify the file is under 10 MB
• Try a different browser
• Make sure the file format is supported

Photo appears rotated

• This sometimes happens with phone photos
• Edit the photo on your device first, then re-upload
• Most modern browsers handle rotation automatically

Upload seems stuck

• Large files take longer, especially on slow connections
• Try refreshing the page and uploading again
• Upload fewer photos at once

Storage and Backups

Your photos are securely stored in the cloud:

• Photos are backed up automatically
• Access from any device by logging in
• Original quality is preserved

We recommend also keeping copies of important photos on your own device or backup service.

Need Help?

If you have trouble uploading photos, contact support@petfolio.io.